Government service,
without the hold music.
Civic is a conversational AI engine that sits inside your existing portal and answers citizen questions about permits, benefits, zoning, and tax deadlines in plain language — cited, auditable, and available 24/7.
TECHNICAL SPECIFICATIONS
Built for government. Proven at scale.
Not a chatbot demo. A production-grade system running inside real government portals right now.
Answers in 1.2 seconds.
Not 1.2 minutes. Not "we'll get back to you." Civic resolves 97.8% of citizen queries without a human in the loop.
Response Latency
1.2s
Traditional IVR
14.3 min
p50
0.9s
p95
1.8s
p99
2.4s
340+ agencies. One platform.
From single-county tax offices to state-level DMV portals, Civic handles the January surge, the April crunch, and every ordinary Tuesday between them.
Municipal Agencies
0
Languages
0
Every response is auditable by default.
Civic cites the source document for every answer. No hallucinations, no liability exposure — every output is traceable to the policy document that authorized it.
FedRAMP
Moderate
SOC 2
Type II
WCAG
2.1 AA
Permits, benefits, zoning, taxes — fully covered.
Pre-trained on 2,400+ government document types. Civic knows the difference between a building permit and a business license, and it knows which one you need.
Document Types
0
First-contact resolution
0
Agencies Deployed
0+
Across 38 US states
Questions Answered
0
In the last 30 days
Service Improvement
0%
Average across deployments
Languages Served
0
Including ASL-ready interfaces
FIELD REPORTS
From the IT directors who deployed it.
We went from 4,200 call center tickets in January to 380. The permit questions alone justified the entire deployment.
Sarah Chen
IT Director, Riverside County
Our CIO had been under legislative pressure to modernize for three sessions. Civic gave us something concrete to show — deployed in 11 days.
Michael Torres
Deputy CIO, State of Colorado
The source-citation feature was the deciding factor. Our legal team needed every answer to be traceable. Civic is the only platform that does this by default.
Jennifer Walsh
County Administrator
INTEGRATION ECOSYSTEM
Plugs into what you already run.
No rip-and-replace. Civic connects to the systems your agency already pays for — and makes them smarter.
Salesforce
CRM / Service Cloud
Auto-creates cases, routes escalations, syncs citizen profiles.
ServiceNow
IT Service Management
Logs service requests, triggers workflows, closes tickets automatically.
Tyler Technologies
Government ERP
Reads permit status, tax records, and licensing data in real time.
Granicus
Citizen Engagement
Syncs meeting schedules, agendas, and public notices automatically.
Microsoft Azure
Cloud Infrastructure
Deployed on FedRAMP-authorized Azure Government cloud.
AWS GovCloud
Cloud Infrastructure
Available on AWS GovCloud for agencies with existing agreements.
Twilio
SMS / Voice
Extends Civic to SMS and voice channels for phone-first constituents.
DocuSign
e-Signature
Collects signatures inside the conversation — no portal redirect.
+ 200 more via REST API · Zapier · MuleSoft
FREE DEPLOYMENT TIER
Deploy a Test Agent.
No procurement needed.
No budget approval, no RFP, no 6-month procurement cycle. Connect Civic to your portal in 11 days — prove the ROI with real constituent traffic, then scale.
Not ready to deploy? Test it first. Ask Civic your municipality's real questions before committing.
Free tier includes:
12 agencies deployed this month
Average onboarding: 11 days